Pravila refundacije

Refund Policy

At our store, we strive to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds
We only offer refunds under the following conditions:

• The package does not arrive
• The item received is damaged
• The item received is incorrect (wrong product sent)

Non-Refundable Situations
Refunds will not be issued in the following cases:

• Incorrect shoe size selected by the customer
• Change of mind after purchase
• Normal wear and tear or misuse of the product

Important Notice About Sizing
Please carefully review our sizing guide before placing your order. We do not offer refunds or exchanges for incorrect size selection.

Reporting an Issue
If you experience any of the eligible issues, please contact us within 48 hours of receiving your package. Include:

• Your order number
• Clear photos of the issue (if applicable)

Processing Refunds
Once your request is reviewed and approved, refunds will be processed to your original payment method within a few business days.